Welcome to the Bonanza Competitions Help page. Whether you're new to our competitions or just need help with something specific, you've come to the right place. Below you'll find answers to common questions and links to useful resources. If you still need assistance, our support team is happy to help.

Need help entering a competition?

Visit our How It Works page for a full step-by-step guide. You’ll learn how to enter, how draws work, and how winners are selected.

Looking for frequently asked questions?

Our FAQ page covers the most common queries about tickets, payments, entries, draw methods, and more.

Issues with your account or order?

If you're having trouble logging in, viewing your entries, or accessing your confirmation email, try the following steps:

• Make sure you're using the same email address you used to register.
• Check your spam or junk folder for confirmation emails.
• Use the "Forgot Password" link on the login page if you can't access your account.

Still having issues? Contact our support team and we’ll get back to you as soon as possible.

Need to update your contact details?

Log into your account and go to your profile settings. There you can update your email address, phone number, and delivery address. It's important to keep this information accurate in case you win.

Did you win a competition?

Congratulations! If you’ve received a winning notification from us, we’ll be in touch to arrange delivery. You don’t need to do anything else — just answer when we call or reply to our email so we can confirm your details.

Want to see past winners?

Visit our Winners page to see who has won previous competitions. We update this page regularly with photos, videos, and testimonials from real winners all across the UK.

Report a problem or suspicious activity

If you spot a technical issue or something that doesn’t look right, please let us know. We take all reports seriously and aim to respond quickly. Contact us directly through our Contact page.

Still need help?

If your question hasn’t been answered here, don’t worry — we’re always happy to help.

Email: support@bonanzacomps.co.uk
Response time: Usually within 24 hours (Monday to Friday)

Thank you for choosing Bonanza Competitions — and good luck in your next draw!